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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within ten days at your expense. Refunds for items returned more than ten days after the purchase date will be in the form of a credit redeemable on your next purchase minus a restock fee of 30%. The original shipping and handling charges are not refundable.
You must call or email us for instructions for your return. No product can be returned without authorization.
After you receive an RMA number, a note in the box explaining the reason for return and any invoice numbers or account names will be helpful in processing your refund.  Please make sure to package items properly so they won't be damaged during shipping. Using the same packaging is probably best if possible. Motors and pumps need to be mounted on a wooden board before placing in the box and packaging material needs to be on all sides of the pump/motor. We will not refund products that are broken due to improper packaging. (Fed Ex, UPS, USPS, etc. will not reimburse you for improper packaging!) Please mail your package in a prepaid, insured, traceable method to the address provided to you when you contact us for a "Return Merchandise Authorization"
 
Thank you for your business!
Phone: (503) 717-5517

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